4 Ways to Fix “Something Happened on Our End” Error on Microsoft Store

Quick Tips

• Ensure that Windows is set to the correct date and time, and that your VPN connection isn’t interfering with the Microsoft Store.
• Try resetting the Microsoft Store cache and restarting the Microsoft Store Install Service to see if that helps.
• Consider repairing or resetting the Microsoft Store app if the error persists.

Try Basic Fixes

• Reset Microsoft Store cache: Outdated or corrupted Microsoft Store cache data could trigger such errors. Hence, it’s a good idea to clear the Microsoft Store cache. For that, press the Windows key + R, type wsreset.exe in the box and press Enter.
• Temporarily disable VPN: Your VPN connection may be causing Microsoft Store to show the “Something happened on our end” error. Try disabling your VPN connection temporarily and see if that helps.

Fix 1: Correct System Date and Time

Microsoft Store may fail to communicate with its servers and display the “Something happened on our end” error if your PC shows an incorrect date or time. To avoid discrepancies, you should configure Windows to use the network-provided date and time.

Step 1: Press the Windows key + I to open the Settings app. Navigate to Time & language tab and click on Date & time.

Step 2: Toggle on the switch next to Set time automatically.

Fix 2: Check Permissions for the Packages Folder

Another reason you may encounter such errors while downloading or updating apps is if the Microsoft Store does not have the necessary permissions to access the “Packages” folder. Here’s what you can do to fix it.

Step 1: Press the Windows key + R to launch the Run command. Type in the following path in the Open field and press Enter.

C:\Users\ProfileName\AppData\Local

Replace ProfileName in the above path with the actual name of your profile on Windows.

Step 2: In the File Explorer window, right-click on the Packages folder and select Properties.

Step 3: Head over to the Security tab and click on Advanced.

Step 4: Check the folder access for all users on your PC. If users already have Full control, you can skip to the next solution. If not, click Add.

Step 5: Click on Select a principal.

Step 6: Type users in the Enter the object name to select box and click OK.

Step 7: Under Basic permissions, tick the Full control box and hit OK.

Step 8: Click Apply to save changes.

Fix 3: Restart Microsoft Store Install Service

The “Microsoft Store Install Service” on Windows is responsible for handling all the app installations from the Microsoft Store. If this service has stopped working for some reason, you may encounter errors while using the Microsoft Store. Here’s what you can do to fix it.

Step 1: Press the Windows key + R to launch the Run command, type in services.msc, and press Enter.

Step 2: In the Services window, scroll down to locate Microsoft Store Install Service. Right-click on it and select Restart. If the service is not running, choose Start.

Fix 4: Repair or Reset Microsoft Store

If the “Something happened on our end” error won’t go away, you can try repairing the Microsoft Store app as a last resort. Here’s how to do it.

Step 1: Click on the search icon on the taskbar to open the search menu. Type microsoft store in the box and click on App settings.

Step 2: Scroll down to the Reset section and click on the Repair button.

Wait for Windows to repair the app and then try using it. If the error persists, try resetting the app from the above menu.