5 Ways to Fix Mouse Scroll Not Working in Windows 11

Quick Fixes

• Adjust your mouse scrolling settings under Windows Settings > Bluetooth & devices > Mouse.
• Enable the scrolling feature on your laptop’s touchpad.
• Update your mouse drivers manually on Windows 11.

Common Fixes

• Reconnect the mouse: Unplug your wired or wireless mouse connector and reconnect it after a few seconds.
• Use a different USB port: Pull out your mouse connector from the current USB port and plug it in a different one.
• Replace batteries in the wireless mouse: Pop out your existing wireless mouse batteries and insert new ones to fix the scrolling issue.
• Perform a clean boot: Clean boot your Windows 11 system to identify and fix apps causing the mouse scrolling issue.
• Update Windows 11: Press the Windows + I keys to open Settings, click Windows Update in the left sidebar, and install new updates.

Fix 1: Adjust Mouse Scrolling

If you can’t scroll your mouse on inactive app windows that are out of focus, tweak your mouse settings to scroll while hovering over them.

Step 1: Open Windows Settings (press the Windows + I keys), expand Bluetooth & devices in the left sidebar, and click Mouse.

Step 2: Enable the toggle for Scroll inactive windows when hovering over them.

Fix 2: Enable Mouse Scroll for Touchpad

If you use your laptop’s touchpad instead of a wired or wireless mouse, enable its scrolling feature to navigate the on-screen content swiftly.

Step 1: Press the Windows key and search Touchpad Settings to open it.

Step 2: Click Scroll & zoom and enable the Drag two fingers to scroll toggle. Additionally, set your desired scrolling direction from the Scrolling direction drop-down list.

Fix 3: Run Bluetooth Troubleshooter

If Bluetooth isn’t working accurately on Windows 11, you cannot use the scrolling wheel on your wireless mouse. Run the built-in Windows Bluetooth troubleshooter to resolve the issue.

Step 1: Launch the Windows Settings app, click System in the left sidebar, and select Troubleshoot.

Step 2: Select Other troubleshooters and click Run beside Bluetooth to let Windows 11 identify and fix the problem.

Fix 4: Update Mouse Drivers Manually

Obsolete mouse drivers are a common reason mouse scrolling does not work on Windows 11. Install the latest drivers from the product’s website or update them through the Device Manager app.

Step 1: Right-click the Windows icon in the taskbar to open the Device Manager app.

Step 2: Expand Mice and other pointing devices, right-click the connected mouse, and select Update driver.

Step 3: Click Search automatically for drivers to install the latest and best version.

Fix 5: Uninstall the Recent Windows Update

Installing a beta or incomplete Windows Update often causes mouse scrolling issues. To fix this, head to your device’s Windows Update settings and manually uninstall the recent one.

Step 1: Press the Windows + I keys to launch the Settings app, click Windows Update in the left sidebar, and select Update history.

Step 2: Scroll to the bottom and click Uninstall updates.

Step 3: Use the Installed on date to identify the most recent update and click Uninstall. Your system will reboot automatically to revert installed updates.